Job Purpose:
The Digitalization and Knowledge Management Specialist will provide technical leadership and advisory support to strengthen digital governance, e‑governance systems, and knowledge management practices of the Province Government. The position will support provincial ministries, OCMCM, Provincial Assembly, and Local Governments in designing, operationalizing, and sustaining digital systems aligned with federal policies and standards. The Specialist will also lead the assessment, revitalization, and effective use of existing provincial digital systems, develop innovative platforms for inter-governmental and citizen interaction, and ensure that digital investments translate into improved governance, service delivery, transparency, and learning.
Major Duties and Responsibilities
1. Digital Governance and Digitalization
- Provide technical support to OCMCM, provincial ministries, Provincial Assembly Secretariat, and Local Governments on digital governance and e‑governance implementation, ensuring alignment with federal policies, standards, and interoperability frameworks.
- Support the Province Government to operationalize its e‑governance policies and digital governance frameworks across institutions, including workflow Digitalization, service delivery systems, and administrative platforms.
- Assist the Province Government in designing, upgrading, and maintaining an official provincial website that is interactive, user‑friendly, and accessible, enabling two‑way communication between Government and citizens.
- Support the development and operationalization of online citizen feedback mechanisms, including public consultation tools, opinion polls, service feedback modules, and information request systems.
- Support the Province Government in establishing and strengthening online grievance handling mechanisms, including grievance registration, tracking, resolution workflows, dashboards, and reporting features.
- Lead the design and development of innovative digital platforms that strengthen:
- Vertical interaction between Local Governments and Province Government, Province Government and citizens.
- Horizontal coordination among provincial ministries and agencies.
- Inter‑provincial (PG‑PG) collaboration and information exchange.
- Liaise with federal line ministry and department for policy and system harmonization.
- Support the implementation of the Province’s Digital Roadmap, translating strategic objectives into actionable implementation plans, technical specifications, and Terms of Reference (ToRs).
- Assess existing provincial digital systems and software that have been developed but are not effectively operational or underutilized, identifying technical, institutional, procedural, or capacity‑related gaps.
- Recommend and support practical solutions for re‑operationalizing, upgrading, integrating, or rationalizing digital systems, ensuring cost‑effectiveness, sustainability, and usability.
- Promote citizen‑centric, inclusive, secure, and results‑oriented digital solutions in line with good governance, transparency, and data protection principles.
2. Knowledge Management and Learning
- Design and implement knowledge management strategies, systems, and tools to support institutional memory, organizational learning, and evidence‑based decision‑making within the Province Government.
- Support documentation, systematization, and digital archiving of policies, laws, guidelines, studies, programme outputs, and reform initiatives.
- Facilitate structured knowledge sharing and learning among OCMCM, provincial ministries, Provincial Assembly, and Local Governments through digital repositories, dashboards, and collaboration platforms.
- Ensure that lessons learned, good practices, and innovations from PSP and Government initiatives are captured, analyzed, and fed back into planning and policy reform processes.
- Strengthen provincial capacity to use knowledge products for strategic planning, service improvement, and policy formulation.
3. Reporting
- Develop and maintain programme reporting systems in line with SDC’s rules, regulations, formats, and quality requirements.
- Compile and contribute to periodic, semi‑annual, and annual progress reports, in coordination with DTL and technical teams.
- Support preparation of annual reports, yearly plans of operation (YPO), outcome monitoring summaries, thematic briefs, and learning products related to digital governance and institutional reform.
- Support and contribute to programme evaluations, digital system assessments, and learning reviews throughout the programme management cycle.
- Document and disseminate good practices, innovations, and policy lessons emerging from digital and governance interventions to support institutional learning and scaling.
4. Compliance to policies, regulations and guidelines
- Ensure effective integration of Gender Equality and Social Inclusion (GESI), good governance, and conflict-sensitive programming in all programme interventions.
- Adhere to policies, procedures, regulations and guidelines of HELVETAS Swiss Intercooperation (Code of Conduct; NPR-Nepal; Finance Manual; Security Response Guide; Gender Equality and Social Inclusion Guide; Mobbing, Sexual Harassment & Abuse of Authority; Code of Conduct Against Corruption etc.) and other specific policies applicable for organisational and donors’ visibility and communications guidelines.
- Compliance with the applicable Government of Nepal (GoN) and Swiss Agency for Development and Cooperation (SDC) policies as agreed in the agreement.
Job Requirements
Minimum Educational and Professional Experience
- Master’s degree in Information Technology, Computer Science, or in related field.
- At least 5 years of professional experience in digitalization, digital governance, e‑governance, knowledge management.
- Demonstrated experience working with provincial and/or federal Governments in Nepal’s federal governance context.
Required Competencies
- Proven ability to design and operationalize digital platforms and governance systems.
- Experience assessing and revitalizing underperforming or dormant digital systems.
- Strong analytical, documentation, and reporting skills.
- Experience in assessment, design, or implementation of public or private sector digital systems
- Ability to translate technical concepts into practical solutions for sub-national government institutions.
- Commitment to gender equality, inclusion, transparency, and accountability.
- Excellent communication skills in Nepali and English (written and verbal).
- Proficiency in standard office and digital collaboration tools.